DISSAPPOINTING, STILL NO UPDATE ON MONEY ACCOUNT

I have been a failful client of old mutual for a very long time and have never been dissatisfied until now, On the 2 November 2022 I did a purchase of R945 and I received notification from the bank that purchase successful. On the 5 November my account showed an arrears amount of R945 as they tried processing it on the 5 November but it was unsuccessful. I contacted Old mutual and was advised to send through slips of the purchase and to complete a dispute form. All proof was sent immediately with the dispute form by kind gentleman at old mutual kc that tried his best to assist,unlike the consultant which was emailed who is not wanting to understand. .

I then emailed yesterday requesting an update and was advised that has been escalated to the relevant department to assist and that I need to please forward through a decline slip of the transaction

I then emailed the following and I provided screenshots of the notifications;

there is no decline slip as the transaction of R945 on the 2 November 2022 at BP rocky station was indeed successful as seen in the screenshots attached.

As per the screenshots you would see the amount in my account before the deduction as well as the amount left after the R945 was taken .

I have sent all proof you require and as you can see from my account itself that I always ensure that there is enough funds available when purchasing as a inter account transfer is always done whereby funds are transferred from savings to swipe.

What I dont understand is that it shows on the statement that R945 processed on the 5 November, when the purchase was done on the 2 November 2022. Also a bank statement should show every transaction done , but yet it does not show the purchase of R945 on the 2 November 2022 even though I received a notification that it was done with the amount after the deduction.

I can definitely see that my account has been debited with the R945 incorrectly. All proof has been sent and I would like this rectified asap please, as I have really been patient and as client I would just like assistance in resolving this matter. Regards Mr D PETERS

KINDLY PLEASE ASSIST AS IT IS URGENT AND DISSAPPOINTING