DISSAPOINTING,HORRIBLE AND VERY BAD SERVICE

I had a horrible and bad experience with the staff who were handling my investment withdrawal matter. On my first enquiry, I was requested to make the request via their WhatsApp platform. The platform rejected my details .I had to go back to the call and listen to music until a consultant answered. The consultant then sent the forms which I completed and sent them back. Upon sending them back ,I called to follow-up and check if all was in order. A few days later, I get an email to redo the forms. Everything got loose from that day but the long and short of the story is that I have been waiting .Nobody is willing to assist and resolve. Very disappointing service. Nobody is returning calls. I have been calling everyday.