Dissapointing treatment by old mutual staff

Old Mutual,<br> <br> I took out an Old Mutual Funeral Policy for my brother about five or six years ago, for which I was the premium payer. I was assisted by an Old Mutual sales lady who did all the writing. then In 2011 I called Old Mutual to check if all in the policy was well, and I was then assured that everything is well and in an event of a claim I will have nothing to worry about.<br> <br> On the 16 November 2015 my brother passed away and natural I submitted all documents required by old mutual to assist them in settling the claim. I was horrified to be told that my brother was never covered by old mutual, then upon investigation I realised that they used my brothers ID number with my initials. then I was told to get an affidavit from the nearest police station to state this facts, and this was done, and I was told that I should wait a day and as they are still trying to figure out the amount that they need to pay. I had to source out money somewhere in order to bury my brother.<br> <br> This has been the most cruel and horrible treatment to suffer at the hands of a company that I was paying money to and still paying, in order for them to assist in the event of death in the family.