Dissapointing to say the least...

I cancelled my retirement annuity on the 17th of February 2015 and I was told that the whole process of cancelling an up to the point where my money is deposited in my bank account was going to take 20 working days. Up until today I'm still waiting,what's more disturbing is the lies you get told when you call their head office or visit one of the branches. I called their head office to find out whats taking the process so long,the lady I spoke to on the phone said she will send an email to the people that were responsible for my file and I will get an email response in less than 2 days from them,not so surprisingly but I'm still yet to receive the response. I decided to visit their Midrand branch since its where the cancelation took place and more lies I was told,the lady who helped me with the cancellation told me the money will released into my account the following week Monday or Tuesday and today its Thursday,anyword or my money from Old mutual? Nope nothing at all and this is very low coming from a big company like Old mutual