Dissapointing service

On the 21st of November I went to Alberton branch to make a partial withdrawal from my investment. There are forms they sent back after 2 days for me to fill in, which I did and sent back in the same day.

I have called several times already and the call always gets cut off after they put me on hold for long.

This morning I received an SMS bring told they waiting the outstanding things they told me about on the 28th of November. I never received anything on that day and when I called them again today even the agent said I don't see anything that was sent on the 28th,so it's clear nothing was sent and they can't even tell me what is still outstanding. I needed those funds as I got married last week and thanks to them I had to end up taking money from my mom which I have been delaying paying back as old mutual is not giving me my funds.

I am now even considering canceling all my things I have with you due to how I am being treated currently.