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Tam M

1 reviews | Active since Apr 2017

07 Oct 2020, 12:48

DISSAPOINTING SERVICE

I have sent my completed Disinvestment forms together with all accompanying documents by email to *** on 23/09/2020. I have sent follow up emails on 28/09/2020, 30/09/2020, 02/10/2020, 05/10/2020, 07/10/2020 requesting you to at least just acknowledge receipt of my request. I even submitted a complaint via your website on 05/10/2020 and received confirmation that I will receive a response within one business day (typed in bold...). NO response received!!

I have also submitted a query regarding my RA fund on 18/09/2020 and received a reply from Brent Lodewyk confirming that my request has been sent to the Processing Department for their attention and feedback. I have also sent follow-up emails and logged a complaint...NO response received.

I really do not understand why clients are treated this way?

0
Replies (2)
Old Mutual
Old Mutual's reply08 Oct 2020, 15:18
Official
Dear Tam

Thank you for the review.

We will investigate and resolve with you directly.

We apologise for the inconvenience caused.

Regards
Brent Sellidon
TM
Tam M's update19 Oct 2020, 06:50
Reviewer Update
So, after not receiving any positive feedback I resorted to facebook messenger where I at least received a reply on 09/10/2020. Matthew from your Cape Town branch gave me a call on 13/10/2020 to confirm my request and advised that payment will be actioned. I did not get his email address. Can you please confirm when my request and instruction will be finalised as I have not received any further communication?