DISSAPOINTED: Please TERMINATE all my policies and investments.

Please cancel all my policies and investments with Old Mutual.

I am so sad and dissapointed with the ignorance, unproffessionalism and contradictions amongst the OLD MUTUAL personnel which has lead to my life cover policy being cancelled. I made so many calls and sent emails to OM begging for a mere communication but aaah they only sent that automatic response.

My final email to OLD MUTUAL (I copied 4 email adresses including the OMComplaints email address) was on 13 May 2022 at 09: 00, still they have not responded. It reads as follows.

"Good day Old mutual.

Kindly go through all my email, even phone calls records and communication from February 2022 where I advised an OM employee (I forgot her name, but you can trace that and the records thereof) to shift my debit order dates to the 27th of every month as it is my pay day, I dont want my debit orders to take place after my pay day because I dont want a bounced debit order as it has a negative impact on my credit and finamcial record.

She has amended the date but she did not give me clear advises. it resulted to double debit orders which was also not what the lady promised me. She promised that only 1 debit order will be made on 27 February, I was surprised when 2 debit orders were made, then I decided to go to the Protea Glen OM branch and reverse 1 debit order since the OM lady promised to debit once. I reported the matter to OM protea gardens where Mr Matsena of OM promised that he will rectify everything

I was amazed when OM then terminated my policy (in March 27th) without even considering the promises made to me by the OM lady, as well as the advises given to me by Matsena that he will rectify everything. As I did not want my policy to die like that, I still insisted that my policy be reinstated. You will see that I tried by all means to push Old Mutual to deduct the R401 life cover premium, it is about 3 months now begging you to do that, I begged to the point where I called Geneve on 29 March 2022 (refer to email below on me), who told me that I must pay the R401 to OM before the 02 April 2022 for my policy to run smoothly. Then R401 was deducted 0n 01 April 2022 and I was glad and believed that I was advised properly and my policy will flow without prblms. OM then failed to resasitate my policy even after the R401 debit order.

After noticing that (AGAIN) there was no debit order on 27 April 2022 I ddnt waste time, I went strait to OM Protea Gardens branch for help on 29 April 2022. They (Mr Masiya of Old Mutual) have let me fill an application form which they said it is for the purpose of reinstating my policy, but when I look at it today 13 May 2022, nothing has been done as I have not received any progress report or message and I suspect my policy will not be reinstated again.

With all my efforts to maintain my policies and loyalty with Old Mutual and the incompentent/contradicting advises from OM, I can see that myself and my family are in a financial risk and we might have financial crisis if I dont make a decision.

My unfortunate decision now is, Kindly cancel all my policies (funeral, educational, inveatments and anything) with Old Mutual and refund me any money I have invested with you. I will appreciate if we can do that before Monday 16 May 2022.

Your response in this regard will be highly appreciated.

Kind regards

Tshifhiwa Marks Netshirungulu "

THE ABOVE REQUEST HAVE NOT BEEN ATTENDED YET. I MEAN I HAVE SENT IT TO 4 EMAIL ADRESSES