Dissapointed customer

I'm very disappointed with your service I submitted a funeral claim on Tuesday and i havent received the payment, last week Friday i called your contact centre and they confirmed the claim has been accepted and the payment has been approved and will receive the funds during the course of the day which it didnt happen on Saturday after the burial i went to your Jabulani Mall branch for assistance they checked on the system and couldnt assist with reason being that they cant see anything on the system they dont use the same system as Head Office and i should contact them on Monday. Today i called the contact centre and i was on hold for almost an hour, i haven't received any communication from Old Mutual