DISSAPOINTED BY OLD MUTUAL

I made a death claim on the 19th January 2022 and I specified that the funeral would be on the 21st of January 2022. I got an sms confirming the claim and was given a reference number. I made a follow up after the claim was not paid and I got another sms giving me another reference. Again no payment received. I decided to call them oh what a waste of my airtime. I was passed from this department to the next or the phone will be dropped and then I had to redial and wait to be connected again.

Yesterday I went back to the branch and they did a formal complaint and I received another reference number . Until now no claim has been paid out and no phone call received.

The funeral was on the 21 of January 2022 I had to borrow money to assist in the burial and now I am in debt. The reason I joined Old Mutual was for me to be able to bury my loved ones. If I cannot do that with Old Mutual why should I stay.