Dissapointed and Frustrated Client

Where do I even start?! I have had nothing but endless issues with Old Mutual to get my RFA paid out! For months I have been calling on a weekly basis to get feedback on my money for them to give me the same story. Nobody bothers to get back to me(when they advise me they would) I took a day off work to stand in a line at SARS in the cold and rain in my heavily pregnant condition to get my tax number sorted which I then emailed numerous times to Old Mutual to have updated on their system! For them to explain to me about their old system and new system and some issue they had, which I feel is not my problem! They will not reimburse me for my time and money I use on a weekly trying to get my hard earned money paid out! What are these people doing? Are they too *********** to deal with a customers query and resolve the issue once and for all?! I work in this industry and this is not the way you treat a customer. I will never do business or recommend any product from this company EVER! Old Mutual is such a big company and yet cannot even deal with a simple RFA payout query. I'm disgusted and dissapointed and cannot wait to get my money from them so I never have to deal with them again. My pregnancy for the past few months have been stressful thanks to these people but clearly don't give a damn about their customers because I am probably just another number or nagging client!!! Nothing they ever do or say will ever make me change my perception of them based on the service I have received for the past few months. I am over Old Mutual, I JUST WANT MY MONEY!!!!