DISSAPOINTED

<p>i sent an email on the 23 June 2016 as well as the 01/07/2016, wanting to know what my balance is on the loan, yet till date i hav enot received any feedback. i sent an email to OMF loan statemet, Leanne Jackson as well as the parow branch, OMFParowbranch. . This is the reason why i do not refer people to old mutual anymore because of the poor service i received for these past few weeks. Costumer service is the most important thing in a business and if 1 client has been dissapointed, that alone can affect your busniess cause that 1 person refer other people such as friends and family to your business. I do not say the client is always right but i also don't believe that your strive to provide the best service to your customers. A ll i want is a simple balance so that i know how much i still have left so i can just get your money and paid this in full, cause 1 thing i hate is bad service.</p>