DISPICABLE

I do have a previous report. My retirement policy was to old in order to claim from the Two Pot. I had to convert it to the Max investment, which I did at the mall of Carnival Branch September 25th 2024, and was said I should wait a month. I waited a month meaning 25th October the conversion would be done. Did not happen because Old Mutual work on month to month , any changes will only commence on the 01st of the following month. Communication was send to the Financial Advisor in the branch but failed to forward it to me. In this situation the conversion will only be effected on the 01st of November 2024 . So I waited. After calling OLD Mutual , conversion was only done on 4thNovember 2024. I received communication.

Went on OM WhatsApp 05 November 2024 to see if I qualify for the two pot withdrawal, I received message I don't have investments that qualify for a Savings Pot.

Phoned AGAIN, it was confirmed that due to the conversion I have to wait a month before I can withdraw from the investment.

AGAIN WAITED ANOTHER MONTH

05th December 2024, WhatsApp withdrawal. Respond was that my withdrawal amount is less than R2000. 00 Send and email to the Customer Service Centre. I called as well and had a long conversation. The consultant couldnt assist as he was not sure why this is happening.

Friday, 6 December 2024 I received a call, the lady said I don't qualify to withdraw from the two pot as conversions before 01st September 2024 qualifies

I am LIVID as this was never communicated to me . And how many people I've spoken to using my AIRTIME and yet wasting my time.

DON'T DO THIS TO PEOPLE