Dismayed unhappy client

I am very dismayed with old mutual.Iresignef from nedbank in 2010 and kept my policy i have a greenlight policy and my husband was boarded due to ill health in 2020 and developed dementiain the process. I submitted a claim and presented all possible documents which was sent by them They Aldo requested the treating doctor to complete the form.and it was Aldo sent to them but they rejected the forms which they forwarded for completion requesting that the doctor's prior to his dementia complete new form in which they have to confirm that my husband's life expectancy dld be not more than.12 months for them.to consider payment.im very livid either them as it's seems to be a bit odd unless the fobanvial adviser did not endure thst our cover is properly taken care of because prior to the greenlight policy been introduced to us as nedbank employees we were covered for all risks and this is news to me that a doctor should confirm life expectancy so j really need some feedback as my husband is severely suffering and needs care facility treatment