Disinvestment taking too long

I visited an old mutual branch in klerksdorp cbd on the 4th of January, systems were on and off resulting in me being there the whole day. I then came back on the 5th of January for the same matter whereby I spent a lot of time again due to system error. I was patient and finally got assisted then I was advised I will get my money before Friday the 12th since I was told the money account will speedup the process. I then went to the branch again on the 11th of January as I never got any communication, I was told I'd get my money still on Friday as per a system called CAF. On Friday I called the very same branch to follow up then I was reassured to get my money before COB Friday the 12th. Monday today the 15th I followed up and received no feedback. I find this service very bad considering all I want is my money that I have been saving. With that said I get a call from the old mutual head office about a stupid survey about a money account that I have not even used and still the consultant failed to take an extra mile to assist me in receiving my funds. I am tired of being taken pillar to post with my own money. I will never recommend old mutual to anyone. All I want is my money so I can part ways with this no good company before I take further action. I have spent too much money chasing my own money. Pull up your socks.