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Nosipho N
1 reviews | Active since Dec 2024
24 Dec 2024, 11:01
Disinvestment of retirement annuity under the value of R15000.
I submitted documents on the 13th of December for the disinvestment of a retirement annuity. I called this morning to find out about the delay and why the account is still "Active" as I have requested a withdrawal and surrender. Only to find out I need to submit proof of income. Had I not called when was I going to find out I need to submit the document. This is unacceptable! An investment should not be "active" , when a withdrawal request has been made as the funds fluctuate and the funds won't be the same from the time you made the request!
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Old Mutual's replyOfficial
24 Dec 2024, 11:39Hello Nosipho, thank you for reaching out and sharing your concerns with us. We sincerely apologise for the frustration you've experienced regarding your retirement annuity disinvestment request.We understand the importance of timely communication, and we regret that you were not informed sooner about the need for additional documentation. One of our complaint assessors will be in touch to address your concerns and provide clarity on the next steps.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Dec 2024, 11:39
Official
Hello Nosipho, thank you for reaching out and sharing your concerns with us. We sincerely apologise for the frustration you've experienced regarding your retirement annuity disinvestment request.We understand the importance of timely communication, and we regret that you were not informed sooner about the need for additional documentation. One of our complaint assessors will be in touch to address your concerns and provide clarity on the next steps.
Regards
Old Mutual Complaints Management