Disinvestment Nightmare

I approached my financial adviser to dis-invest some money urgently.

All the documents were completed and sent through on 27 November and I was told that payment would be made within 5-7 working days.

A week later I checked up as I had still not been paid and they said that the form I had filled out was outdated. Firstly, I think it is ridiculous that the form provided was outdated. Secondly, I have no clue why I nor my financial adviser was informed that the form was outdated immediately. I think its completely unprofessional. If I did not call, I would have not known.

Anyway, I sent through the new forms ASAP and now it's still going to take more than a week to be paid. No sense of urgency and a lack of SLA for a mistake that they made.

This has been such a frustrating process and I feel like dis-investing completely.