Disinvestment nightmare

I recently requested a full disinvestment from Old Mututal but unfortunately, my experience has been far from satisfactory. Despite submitting my request, it has not been processed due to incorrect forms being completed. (incorrect forms emailed to me from Old Mutual Customer Service Centre). I have reached out to customer service multiple times, but there has been no progress in resolving the issue.

The lack of clear communication and guidance on the correct forms has been frustrating. I expected a smoother and more efficient process, especially given the importance of this financial transaction. I hope Old Mutual can address this issue promptly and improve their disinvestment procedures to prevent similar experiences for other customers.