Disinvestment experience.

I recently wrote a bad review of Old Mutual as I had experienced no communication from them regarding a request I had submitted to dis-invest an investment. It was an urgent situation that there be no delays in getting this done, yet I found out some days after submitting the documents that the disinvestment was not being taken care of for me and I was no were nearer to getting access to the money then I was initially. I wrote a complaint and was amazed to find a lady by the name of Coleen who works in the complaints department rep**** to me. Not only did she reply to me, but she took the whole situation over and sorted it out for me with the greatest of ease. I now give Old Mutual a very well deserved 5 star rating for having in their employ a person as brilliant and quick to respond and help as Coleen Aanhuizen. Well done Old Mutual. Great service is so rare and she made me feel like this is actually a company that does care!