1 reviews | Active since May 2016
Disinvestment delaying and its frustrating
I went to an OM branch and requested to withdraw funds from my investment the 1st week of Jan . I was told the money would be available up to 7 working days and the refund is still not done as yet. I received an sms with a reference number CEB ********** 71and I contacted the OM call centre I was told the refund will be done. I need the refund to be done ASAP as this process is dragging and frustrating . Kind regards
Good day Nolitha Dyubeni
Thank you for bringing this to our attention.
We note that you visited the Old Mutual branch on 8 January 2017 and signed an instruction on this day. It has been forwarded to our processing centre. I will follow up and confirm with you when this will be finalised.
We apologise for the inconvenience caused in this regard.
Regards,
Brent Sellidon
Complaints Assessor
Good day Nolitha Dyubeni
Thank you for bringing this to our attention.
We note that you visited the Old Mutual branch on 8 January 2017 and signed an instruction on this day. It has been forwarded to our processing centre. I will follow up and confirm with you when this will be finalised.
We apologise for the inconvenience caused in this regard.
Regards,
Brent Sellidon
Complaints Assessor