Dishonest

Old mutual rewards is more like a **** to me. Their consultant told me and my husband about rewards. It sounded interesting so we joined. However I do not have a policy with them only my husband does. But the consultant said it is not a problem even non policy holders can join the rewards programme. I even opened the Money account with them. I played the rewards and got points . Problem started when I want to redeem my points their system kept saying global error. Even some of the games which have many points like worth R50 rands started giving me the global error message. So I called the old mutual rewards call centre only then to be told for me to redeem my points I have to s submit proof of residence and certified ID copy. That is when I realises how dishonest they are with this rewards. I asked how come my husband can redeem his points and I cannot and they said because he has policies with them and I don't. My concern is why don't they mention this when they tell us to join the rewards? Why cant we submit the documents they want to activate our rewards at their old mutual branches,Why? I have emailed the documents they wanted to them to make my points redeemable, they keep saying they can't see them I should make other copies and try email again. It sounds like they jus don't want non policy holders to redeem points but they make sure we join rewards so we can open their money account and maybe end taking policies with them. And I have refered people to join their rewards only for them to think I told them about a **** because it is clear that old mutual wants us to open policies in order to redeem points we earned wasting our valuable time and money on buying data to watch their videos. I am very disappointed. I am thinking of closing their money account and forget about them. Even if I wanted to take a policy with them I wouldn't now. They are dishonest.