Dishonest

I am very sad heart broken disappointed about old mutual, my father passed away my mom went the to submit a claim, he submitted all the relavent documents I'd, death certificate b something certificate, at elim limpopo they give her dat black old mutual card and say the money will be paid within 7days, on day 7 after claim they send her an sms saying she must go to the nearest old mutual with all the documents m talking about someone who lost the husband she went back to old mutual at elim she was then told dat she need to go to the doctor to get medical record for my late father for 5yrs, she had to go to gauteng coz my father was staying at gauteng they went to the doctor they wrote the record for her she went to old mutual and submit the documents all was submitted and she was told again that all is submitted 7working days u will hear from us just today she got another sms saying she must go and submit doctors records and all the tests m now confused, according to my understanding they just don't want to pay out the money, we claim on ather places whr he had polices all on them paid but old mutual they ar just useless they eat ppls money now they can't pay out they come with stories that what what must be submitted they take advantage of the person claiming, my mom is morning her husband yet they want her to go up and down coz they can't pay my father die at the hospital wht don't they call the hospital them selfies and get the report, the doctor who is our family doctor wrote everything on the report they asked for, m so disappointed with old mutual to think that I was like I want to see if they pay as promised I will take life cover, but after the experience m sorry I dnt want my husband and kids to suffer for the money I was paying monthly I will look somewhr else xem, m so disappointed on how they do things