Disgustingly ***********

Is old mutual government owned. My parience is wearing thin with the lack of incompetence ive experienced. Why is it only when complaints are made that action is take? This is the second complaint on hellop peter im writing and the issue is still the same. Why do they have an enquiries email with an automatic reply and promise to respond within 24 hrs yet no one actions the requests. Its like they sit piling up without anyone attending to them. Then you wait 20minutes to get agold of a call centre agent who looks at your request, realises that no one has responded to you or they have respended incorrectly because well im guessing they dont know what they doing and then they too make you wait a further 15minutes to try rectify the issue but instead of giving you an update, they hang up on you and you need to go through the whole process again just to find out the progress of the last call centre agent you spoke to because they hung up on alyou and since no one really attends to emails you cants trust they will get back to you on the email request you had sent. If they werent dealing with peoples money this would be acceptable perhaps like it maybe at home affairs