Disgusting service-Old mutual green light death benefit

Good day,

I am writing this to express my disappointment in your service. I had taken out a Geenlight death benefit policy for my mom who passed away on the 01/10/2018 and I submitted documents on the 03/10/2018. Till date no-one has given me an update, I am the one who has to do follow ups.

Your service has been pathetic to say the least. Every time I call i get told it's being assessed and no-one can indicate when they payment will be done. My policy was up to date, I never gave you any trouble when it came to paying for my premiums.

I was planning to take various other products with yourselves and you can be sure that I will not be doing that as your service is appalling. There is no sense of feedback on your side whatsoever. Customer service obviously means nothing to you.

And now after 27 days you ask for medical reports from random doctors that my mom has never even been to. To top it off, the doctors and hospital charges for this medical form. Can someone please tell me when I can expect this to be paid out. My family has been loyal to Old Mutual since I was born, well guess what ? You have lost a customer for life!

Regards, A very upset client Tamara Madikizela ********** 348