DISGUSTING SERVICE OLD MUTUAL!!!!

Disgusting service at Old Mutual- we have been going up and down they have requested us to do a letter of authority to get the money we did that, we get there now they said we must do a deceased account, we did that, after all that th ey send us a meesage that the names in id is not the same.. We called in and we were requested to go to the branch, wen we got here.at old mutual protea glen, they requested an affidavit that states that its the same person now we are sitting here and their still asking us for the letter we got that states there is money. Why don't they check their systems for.that???!!!! yesterday the call centre told me they will prioritize the claim and it should be paid out by tomorrow 20 /12/2018. Now i am super angry and the head office has cancelled the claim now we have to start from scratch imagine after all the up and down we have been doing with no way forward and every month they were debiting from his account