Disgusting service... oh hang on.. NO SERVICE

After my Father passing, I have requested information... and after being in a branch 14 Feb and first email was the 22nd as nothing came of going to the branch, it's been a month, no one has gotten back to me except for 1 email.. where it is very clear they haven't read what I have requested. I sent through documentation, I have had to make numerous calls... they just say it been escalated.. well just shows what terrible service they give... because NOTHING HAS HAPPENED! Here I was thinking of taking out some sort of policy through Old Mutual.. not a chance..