AM
Ayesha M

1 reviews | Active since Mar 2009

31 Aug 2016, 12:17

DISGUSTING SERVICE LEVEL OR LACK THEREOF

<p>OM MADE MY POLICY PAID UP IN JUNE AFTER I REQUESTED THEM TO DECREASE MY PREMIUMS , THIS WAS WITHOUT MY KNOWLEDGE AT DEFINITLEY NOT AT MY REQUEST. WHEN I BECAME AWARE OF THE DEBIT ORDER NOT GOING OFF, I CONTACTED THEM IN EARLY AUGUST, TO DATE I HAVE BEEN TRYING TO GET SOME SORT OF FEEDBACK AND NOTHING HAS HAPPENED, DESPITE E-MAILS TO THEIR CUSTOMER SERVICE DEPARTMENT, DESPITE COMPLAINTS ON THEIR WEBSITE , THEY JUST COULDNT CARE LESS.</p>

0
Replies (2)
Old Mutual
Old Mutual's reply31 Aug 2016, 12:22
Official

Thank you for letting us know of your debit order complaint. We will investigate and contact you with feedback.

Kind regards

Belinda Hunt

Old Mutual
Old Mutual's reply07 Sept 2016, 12:05
Official

Good day Ayesha

I have received confirmation that you were contacted by the manager regarding your policy's premium position and what will happen now to restore your case. Our manager will confirm everyting with you in writing.

Thank you for bringing this to our attention as it has allowed us the opportunity to review the process.

Kind regards

Belinda Hunt