Disgusting service from Old mutual

On the 22nd of July 2020 I submitted my documents for Provident & Pension fund claim from Cedar to Eunice Phillips at Alberton branch, she said my claim will take 15 working days from Cedar, 15 day passed I have been calling her and going to the branch to check how far is the claim she kept on changing stories the feedback is slow from Cedar they are processing 5 per day, then 5 increased to 15 but the people who claimed after me have been paid long time ago, I went to another branch since I realized that she is taking forever in November, I received the communication from Cedar that my money was paid to Old mutual on the 13th of November 2020, so I went back to Eunice to tell her that my money has been transferred to old mutual, she said "yeah that maybe true she still have to check the statement of the amount that was transferred it is really the correct amount both Provident and Pension but they are taking 5 per day she will call me as soon as she confirmed everything, I called her on the 07/02 2021 she said she was on leave, she will call me on the 11th when she is back in the office, she did not, I called her again on the 18th asked her about the call she promised me, she told me their system was down they started to work on Wednesday, I asked her to forward me the withdrawal forms I gave her my email address that she has on the document I gave her July till today I haven't heard from her she is not taking my calls not replying my messages. What a disgusting service from Eunice Phillips.