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shanaaz S
1 reviews | Active since May 2016
04 May 2021, 18:22
Disgusting service from old matual
<div>Old mutual debited my account twice and does not want to give back my money. The consultant says that the person that worked on my account is on leave and i must wait. They now making their problems mine. Disgusting service i will move all my stuff with old matual </div>
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Old Mutual's replyOfficial
05 May 2021, 07:51 Dear Shanaaz Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual's reply05 May 2021, 07:51
Official
Dear Shanaaz Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand