Disgusting service from Ol mutual

Disgusting service I am so disappointed at Old mutual service and the incompetency of your staff, today is day 20 after submitting my withdrawal request and I was told that I used the old form. The same form that they say was an old one was sent to me by your consultant when i called to let them know of my intentions. No one ever bothered to call and say, we are sorry we sent you incorrect form please may you fill the correct one for us. What kind of business are you running?

I have asked your consultant to send me her direct email address since she said she will escalate the documents immediately after receiving them, guess what, she did not do as she promised. Today when i made a follow up she told me that the supervisor refused.

I told her to include the supervisor’s email address so that I notify the supervisor of this complaint, still no supervisor’s email address was sent to me.

You have inconvenienced me and I am not going to serve another 15 to 21 days SLA because of your staff’s incompetency, I demand that my withdrawal be done within 48 hours, since I sent the first request on the 9th of April 2025. Failure to do so I will be sending an email to the Ombudsman notifying them of your poor service and the incompetency of your staff.

PI have sent several emails to complaints department they failed just to acknowledge that they have received the complaint.

Today i called again and the poor consultant said "I will escalate your request" I then asked to speak to complaints manager and was told that they only deal with emails no calls allowed.

Old mutual is taking clients for a ride, just imagine if this was a death claim. I will never recommend anyone to take a policy with Old mutual; they want clients' money but can't give service I will be reporting them to FAIS ombudsman for violating FAIS act, they know very well what they have done to me