Disgusting service Ever in my lfe

I am really devastated with the poor services of Oldmutual. On the 28/05/2024 I visited the branch in Kenako Mall Gqeberha to close my tax free investment account because I had a financial emergency. The consultant assisted me and they open new debit card for me promising that the funds will be transferred direct to the new debit card that I have opened within 48 working hours. I was waiting till 31/05/2024 and there were no funds tranferred to my account. Then I visited the branch in Motrherwell mall Gqeberha 31/05/2024 again to enquire and I was told to wait till Monday 03/05/2024 and i waited but still the funds did not go throughmy account. On Tuesday 02/05/2024 I visited the Kenako Branch again they told me to bring my proof of residence of which I was not told about it before and I gave them on the first point. I waited again and now it's Thursday the funds still not transferred to my account and now I do not know what to do. Their call center taking for ever to get answered even the e-mail. This is not fair for me at all because i need that money I am in a financial catastrophe right now and I don't even think if this is an ethical behavior interms of their licensing or OMBUDSMAN. Now I am considering to take a loan and they will pay it with an interest.