disgusting service by Sindiswa

I contacted Old Mutual with regards to my loan. Was assisted by Sasha, we agreed on arrangement. Sasha contacted me back after I signed the agreement to inform me that on 18 Aug my account is at pre-legal dprt, but not handed over, I can make arrangements. I contacted the dprt spoke to Sindiswa. She says the account was handed over, I ask how is that possible because I made a payment and arrangements. She says it was not full payment She says I should sign documents to reduce installment. I contacted the dprt again, spoke to her colleague Theo and he says it's not handed over. I went to the branch today and see on the documents it's a consent to Judgement. Consultant phones her and she says I'm already listed at ITC I ask her what about my arrangement because no one contacted me before with regards to loan acc, I phoned to make arrangements and received an sms about letter of demand, I should contact before the 18th of which I did and did not receive any letter. Her response was she doesn't know what happened to letter and I'm acting as if I did OM a favour by phoning and says Theo doesn't know how it works. I did not sign. DISGUSTED by her service. She had an ugly attitude.