Disgusting Service

I am extremely upset with the service that I have just received from Old Mutual Finance. I have a contract whereby it has been clearly stated that my debit order date is the 29th of the month on my salary date and has been like this for more that 5 years. Today on the 24th April the debit order has been deducted and has caused issues on my bank account. Knowing the financial pressures we are currently facing with Covid19 this is the way in which OMF treats their clients. I called into the call centre and was advised that I need to send them proof that I did not get paid on the 24th April, I am not sure what made OMF think that suddenly TFG will pay me earlier than the 29th. When I asked to speak to the supervisor I was put on hold and then the call was discontinued on their side. Till now I have not even received a call back to apologise for ending the call. There clearly just don't care about their customers.