Disgusting service

I write this with a heavy heart as i am disgusted by the level of service i have been recieving from your company in respect to my profile.

Tell me how one does a death claim, but the policy deducts thereafter for the same person who has passed on?

For whom does the premiums go off for? I reported this and received a refund and was informed this would stop.

We are almost a year past that now and this policy is still deducting. Why is this? I've been to your branch and have been given a timeframe of 15 days for this refund to be processed and we are way past that now.

I've been to a different branch for follow up but after was told the Actuaries are busy calculating the amount due to me.. Ive since done another follow up and i was informed that the case is closed and i must re-submit payslips and bank statements again. For what??? You been *******ly taking money from my payslip because our contract ended the day i did the death claim.

I want my money back NOW!!!!

Case number CEB***