Disgusting service

JABUARY I WENT TO OLD MUTUAL DAVEYTON BRANCH TO CANCEL MY RETIREMENT POLICY IN ORDER TO ADD INVESTMENT POLICY, I WAS ADVISED BY JOHANNA THEBE THAT THEY NEED MY BANK STATEMENT, PROOF OF ADRESS AND TAX NUNBER SO TODAY I WENTTO THE SAME BRANCH WITH BANK STATEMENT, PROOF OF ADDRESS AND TAX NUMBER SAVED ON MY PHONE ONLY TO BE TOLD THAT THE TAX NUMBER MUST BE ON MY PAYSLIP OR ON A SARS DOCUMENT. I ASKED FOR A PRINTED DOCUNENTS WITH REQUIRED DOCS WHEN CANCELLING A POLICY SHE DID NOT HAVE. WHY DONT YOU GIVE YOUR CLINTS A PRINTED DOCUMENTS WITH ALL REQUIREMENTS WHEN CANCELLING. ALSO NY PAYSLIP WAS REQUESTED WHEN I TOOK MY POLICIES AND IT HAS MY TAX NUNBER, WHY IS IT A PROBLEM WHEN I WANT TO CANCEL A POLICY AND REPLACE IT WITH A DIFFERENT ONE. YOU ARE SO QUICK TO DEDUCT PREMIUNS BUT WHEN WE NEED HELP WE ARE GIVEN A RUN AROUND. WHAT WILL HAPPEN WHEN I CLAIM. YOUR SERVICE IS DISGUSTING. WHY DONT YOU HAVE A PRINTED DOC WITH ALL REQUIRENEBTS FOR CANCELLING POLICIES. I DONT HAVE TIME TO GO TO YOUR BRANCH TO DO A SIMPLE THING I AM EVEN CONSIDERING CANCELLING ALL MY POLICIES AS YOU DONT CARE ABOUT YOUR CLIEBTS BUT ONLY INTERESTED IN DEDUCTING PREMIUMS . YOUR SERVICE SUCKS BIG TIME SIES