Disgusting service

Old Mutual dont care about their clients from the service i am recieving. I have been trying to get hold of somebody to help me with my superfund policy for a week plus now, I am GREATLY dissapointed, I have spent over R300.00 on airtime in the matter of a week simply on holding waiting for my call to be awnsered. I want somebody to phone me TODAY. Im tired of being treated like I dont matter. I need help withmy claim... so help me instead of putting me in hold for nearly an hour each time or refund me.... simple