DISGUSTING SERVICE

I am very disgusted with the way OLD Mutual service their clients. I had a policy with them which I cancelled last year December, They did acknowledge my request to cancel and confirm that it is being processed, I followed up on the 23 January 2020 and only to be told that my request was not processed due to forms that I did not complete, forms that I did not even receive for that matter. The person I spoke to on the 23/01 said they will in that regard process my request over the phone without me having to complete the forms and I should expect the funds in 5 working days.

5 working days went past no phone call from Old Mutual and communication from them, check my account no funds from OLD Mutual, I then called them following up this now 8 days later, only to be there are documents that I was supossed to send them to enable them to process the payment. The Problem I have with OLD MUTUAL is the way they handle their customers they do not care, no one called me to say there is some documents required to enable them to complete the transaction on their side I am sitting here waiting for the money, to this date no money in my account I was told they cannot process it until I submit the document mind you this cancellation was submitted in December. Had i not done the follow up I would not have known because no one is bothered to advise me because I do not matter to them.