disgusting service

Just received a call from a agent - firstly she asks me to confirm my ID number - i ask her whats the issue, with such attitude in her tone she tells me that my details were never updated at their branch.. I asked her how is that my problem - she says are you refusing to give me the details. I told her its not a matter of me not wanting to give you the details. if your branch plus someone from your company failed t do whats expected of them - how could this possible be my issue. Instead of apologizing she said well then bye. I really want someone to draw this call and listen to the type of service your company gives. Your customer service is absolutely appalling. Unfortunately i did not get her name - I know you are able to draw the call and listen for yourself