1 reviews | Active since Jul 2013

30 Jan 2015, 18:18

Disgusting Service

Anyone thinking of dealing/investing with Old Mutual Wealth should seriously think again as they are not over keen on rectifying their errors.At the end of December 2014 they paid me six times what I should have been paid as income from their Linked Retirement Income Fund. This I brought to their attention and I repaid the overpayment. I feel that nothing is being done besides getting a different excuse every time like we are working on it, it will take 10 working days o sort out, you will be placed in the same position as you were before the error occurred.<br> I today received a phone call that it SHOULD be finalised by Wednesday 11 February 2015. Over six weeks since I first raised the query. This to my way of thinking is totally unacceptable.<br> <br> All I can say is caveat emptor

0
Replies (1)
Old Mutual
Old Mutual's reply02 Feb 2015, 09:01
Official
Hello lakeside7945,

Thank you for bringing this matter to our attention. We shall investigate this matter and contact you directly to resolve.

Kind regards
Thabiet Mintin

Best regards,