Disgusting Service

I was notified that I would receive a Bonus Payout around 3rd week of July 2015 but no action was taken. I approached the Alberton branch on 31/07/15 to look into this matter of which the customer service, Joseph contacted the Head Office. I was informed it would take 7 workings days but nothing happened. I approached the branch again on 18/08/15, 3 weeks later to look up into this. Do I have to make my 3rd visit in order for this action to be performed? Why is Old Mutual dropping its service? I have 3 policies with them. I am doubting on taking more policies from them due to a Disgusting Service. Await urgent reply, [Email Removed]