DISGUSTING SERVICE

I am soooooo DISGUSTED by the service that I hv received from old mutual. I’m not one to complain but I hv never experienced such in my life. I requested for a withdrawal from MY OWN MONEY THAT IM SAVING. I went to the brunch on Saturday. I got there at 10am and left at 2pm coz they needed a lot of documents from me but I insured I sent everything they needed on the Saturday as I needed the money urgently. To my surprise I get a text from Old mutual telling me I must send my marriage certificate that they uploaded themselves on Saturday. Not only am I surprised but what’s more disturbing is that a big INSURANCE COMPANY LIKE OLD MUTUAL DOES NOT DO URGENT PAYMENTS. So if u don’t do urgent payments then polish ur stupid system to upload documents that we give them so I am not inconvenient and having to wait FOR MY MONEY. U can debit me religiously every month without fail but when we claim it’s a BIG PROBLEM. Please get to me very fast before I take this further.