Disgusting service

I went to old mutual on the 20/01/2018 to give notice that i needed the money i have invested as i had an emergency i was told of the 15 working days wating period i have been waiting ever since i had to borrow money to sort out my problem and in Feb i went to the branch and i was told that money was released to muy old mutual acc but they can see that it bounced back and that they will investigate. They have been investigating ever since i have asked for a ref number i was told some dep will call and that is their everydae story its now end of March and there is still no feedback i am fed up now..Old mutual has no customer service and the service that i got from them is disgusting i just want my money so that i can pay the people i owe..i asked for mu old mutual acc statement they could not give that to me either u guys are **********.