DISGUSTING SERVICE

I've asked for my debit order to be on the 26th of every month on 3 occasions and gave my personal email. Surprise this was not done as Old Mutual kept debiting my account on any date they want and never on the 26th. I have 2 policies with them 1 they've honored and have been debiting on he 26 and nothing has been sent to my work email. The funeral policy is proving difficult for them to handle, wen i send emails and specifically ask for a call all I get is a stupid email from one of their useless consultants as they fail to understand why I want to cancel. They've started sending my sisters I don't owe them an explaination as this is my money and I want to cancel because they lack customer services s****s and don't value us as customers. I'm not gonna get in to all the problems I have with them cause the list is long. They've now started sending my sisters old mutual documents to my work email without anyone telling them to do so and they've not stopped despite me asking and calling wasting my airtime for nothing. Now I want to cancel they're giving me stories. CANCEL MY FUNERAL COVER PERIOD, YOU'VE FAILED POINT BLANK AND PERIOD.