Disgusting Service

Item: Old Mutual
Rating: 1

My first complaint was on the 21st June to Mutual & Federal. Our car was taken in for fixing after an accident, the accedent hallened on the 07th May 2017. Last week Naeem Phillips who's the supervisor at Old Mutual only contacted us to inform us that the courtesy car has to be returned and that it cannnot be exteded anymore. This is the first communication we were getting in 6 weeks. The previous claims consultant Mathikgwi Nthako was just useless and never available, in the 6 weeks she was attending to this she never contacted us even once. Our car has been taken to Auto Lab In Menyn for fixing, on friday Naeem Phillips called and asked us to return the rental car and that they cant increase the rental days anymore. When i asked when our car will be ready he promised monday 26th. Today, monday 26th Naeem Phillips is not at work and i get to speak to another supervisor, Dephni who was very rude to me and did'nt give me a chance to explain why i was really angry and dissapointed at their poor servise. Even though she promised to call the day is almost over and she still has not called. I took it upon myself to call Auto Lab and they informed me an extra part was order today (Monday 26th) and that they never promised the car will be ready today. The rental car has been taken and we are carless and Auto Lab can give a spoecif date of when the car is going to be ready and yet there is no communication thus far from anyone from this insurance. What pains me is that nobody has taken ownership of this issue. As a consumer i deserve to be treated like a paying customer, clearly Old Mutual does not deserve my business but before i take my business somewhere else i need somebody to take accountability of this mess. This is really disgusting and i dont want to do business with any organisation that does not have time for its customers. We have about 5 polies with Old Mutual which were going to call, and this is a promise. The below people are from Old Mutual Complaints, none of them never made the effort to call me to find out if i was ever assisted or to simply follow up with this issue. Old Mutual Complaints; Dawn Grant; Mariella Smith; Alan Berge; Naeem Ismail, Fathima Hamid. I also tried to conatct Shannon Coetzee ( ********** 885) who is the Senior Portfolio Manager and after numerous phone calls to her mobile and office gave up trying. I have tried to complain through twitter @OldMutualSA and that was another fruitless path. How possible is it that all people in this company just dont care about their customers, surely i cant be the only person who struggles to get service that i pay for. This is really pathetic and i am disgusted with the level of unprofessionalism i have recently encountered with Old Mutual. I would liek to esclate this to thw highest level but thats impossible since no-one exists in that company. They have social media pages that they also dont reply to. Pathetic. Disgruntled Consumer...

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