Disgusting - Insurance ********s

I have been calling Old Mutual since December 2021requesting an annual statement to my life policy that I had with them since 2016. I have sent emails, called the call center, I have not received any communication to the delay of my statement. Generally I receive my statements on the anniversary month of my policy in January each year.

We are not in March but no statements on the their website or app. No escalations have been done, although they have in the past confirmed that they will escalate the matter. I pay my premium every month without fail but they cannot provide me with the latest records for my policy.

The struggle with Old Mutual seems to be on going and I am not what should be done.

I have to call in everytime and waste money to be able to get through but not receive any assistance. They keep you on hold until your airtime is finished every time.