Disgusting Information on Provident fund pay out

I just don't know what's so difficult with Old mutual to communicate openly and honesty about the time my Provident fund and other employees will be paid out from our liquidated provident fund schem with them

Lastly I had communicated with them and told that they will proceed the monies soon so that we get paid our monies.

I submitted my completed provident fund claim for to them on the 18/May/2021 and had been made aware that the monies would be paid out within 21 days up to so far when you enquire the stories change from Consultants to Consultants, i.e at branch level and at Cape Town head offices where we are made to call Consultants when we had gone to branches for assistance.

It's important Old mutual empower their employees so that they give customers honest and clear advices and information when we need assistance.