Disgusting Customer Service - Old Mutual

Im very disappointed in Old Mutual. I was under the impression that this is a good company to take insurance out with but discovered the customer service to the call centre is ridiculous. Ive contacted Old mutual twice on the 14/02/2023 to get assistance on my funeral policy. I decided to cancel because getting through to the call centre is mission impossible. If i should call to register a claim, what would my experience be???? I was told on my second interaction that i need to email my cancellation request and someone would get back to me in 3 days. The calls are recorded, and as a customer i dont feel like i was treated fairly. No one ever called back. I called again 27/02/2023, again what a mission to get through. IVR keeps repeating the same options and i had to put in my ID number twice to eventually get through. I requested the manager and spoke to a gentleman by the name of Ganiep Fataar who assured me that he would send me proof of the cancellation the same day. To my surprise, even he could not follow through with his promise. I am horrified that this is the level of customer service Old Mutual provides. I would not recommend anyone to take out a policy with Old mutual.