LN
Lerato N

1 reviews | Active since May 2019

28 Jul 2021, 14:49

Disgusting costumer service

Disgusting service at the door to your consultants the way your consultant looks at clients is very poor you will loose clients because there is no accountability at all. You will expect to get proper service especially when a place is situated at a mall but this is the worst. We are grieving coming for help and all we get is dispecible service. The guy working on counter 3 needs to be taken to some sort of costumer experience training.

0
Replies (1)
Old Mutual
Old Mutual's reply28 Jul 2021, 15:26
Official
Dear Lerato N

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management

Best regards,