YN
Yonela N
1 reviews | Active since Dec 2018
25 Mar 2025, 17:14
Disgusting
I’m very disappointed with Old Mutual banking, it’s been 3 months now waiting to be credited. I purchased airtime on the 24th of January 2025 for R40 (R20 +R20) the transaction went through on my end ,that also reflects on my banking statement but I never received the airtime. I’ve been sent from pillar to post seemingly your administrators don’t know how your process works. I’m so annoyed and very disappointed, I opened this account 3 months ago and I’m just thinking of closing it really.
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Old Mutual's replyOfficial
25 Mar 2025, 17:32Good day Yonela,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Mar 2025, 17:32
Official
Good day Yonela,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management