Disgusting and Unprofessional Service

I signed up with Old Mutual on the 22/07/2021, and i was very clear that my first debit order must go off next month, August 2022. To my surprise, it went off on the 26/07/2022.

I called in on the 26/07/2022 to cancel the policy with immediate effect because of the inconvenience and demanded a refund.

To this day, i have not received my refund back. Today, 08/08/2022 i am told by the consultant that my request for refund has declined because the amount has been incorrectly captured.

Three of Old Mutual consultant are so *********** in their work and now i am the victim.

I NEED MY MONEY IMMEDIATE EFFECT, I can wait any longer for such disgusting unprofessional service.

Regards Faniswayo ***