cH
carmen H
1 reviews | Active since Dec 2017
04 May 2025, 10:00
Disgusted superfund service
Good day all
I have a superfund investment that I would like to cash out as I am no long working,my employer has advised the necessary as to what I need to do to access the funds . I have been to the branch in Adderly street Cape Town I approached the reception desk where I was greeted by an employee that advised me to have a seat in the waiting area not long after that a consultant asked me how could he help I have rep**** that I need to access my superfund as I am no longer working , he could not assist me at all and said I need to access the guest wifi and do it on my phone I literally done the application about 20 times in the store when I told him it's not working. He then put me on the phone to the customer call center where I was on hold for a further 39 mins eventually I spoke to the agent over the phone who asked me to send screenshot of the error that I was receiving on the website to an email address which *** which I did and then she abruptly said I must wait 48 hours for further communication and hung up. What a waste of time , I has to travel with public transport just to get this useless information what about the elderly or the less fortunate that does not have access to internet or who not computer literate therefore they would want to come into a branch for a consultant to help them and not robot the call center cannot even assist over the phone . Old mutual I want to access my superfund please immediately I don't care about your 3 to 6 week turnaround time I need assistance with this so that I can get rid of this useless investment company.
Helpful (0)
Replies (42)0
Replies (42)
Old Mutual's replyOfficial
04 May 2025, 10:03Good day Carmen,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply04 May 2025, 10:03
Official
Good day Carmen,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
cH
carmen H's updateReviewer Update
05 May 2025, 09:30Thank you for your automated response.
I still have not been assisted to my satisfaction
I still have not been assisted to my satisfaction
cH
carmen H's update05 May 2025, 09:30
Reviewer Update
Thank you for your automated response.
I still have not been assisted to my satisfaction
I still have not been assisted to my satisfaction
Old Mutual's replyOfficial
05 May 2025, 09:37Hello Carmen H, we note that one of our complaint assessors has been assigned to your complaint, and will be reaching out to you soonest.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply05 May 2025, 09:37
Official
Hello Carmen H, we note that one of our complaint assessors has been assigned to your complaint, and will be reaching out to you soonest.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
cH
carmen H's updateReviewer Update
05 May 2025, 14:54Good afternoon, your assessors have sent me an email to request a good time to call me I have rep**** at 2.15pm today I have not received any call to date. Is this some kind of joke I just want my claim to be submitted for an ASAP payout due to the inconvenience caused here.
I would like to speak to someone more senior and not a customer agent in a call center instead I am receiving communication to rate the se LOL
I would like to speak to someone more senior and not a customer agent in a call center instead I am receiving communication to rate the se LOL
cH
carmen H's update05 May 2025, 14:54
Reviewer Update
Good afternoon, your assessors have sent me an email to request a good time to call me I have rep**** at 2.15pm today I have not received any call to date. Is this some kind of joke I just want my claim to be submitted for an ASAP payout due to the inconvenience caused here.
I would like to speak to someone more senior and not a customer agent in a call center instead I am receiving communication to rate the se LOL
I would like to speak to someone more senior and not a customer agent in a call center instead I am receiving communication to rate the se LOL
Old Mutual's replyOfficial
05 May 2025, 15:41Hello Carmen, we understand how important this is and are committed to resolving this issue promptly.
Kind regards
Old Mutual Complaints Management
We have escalated your case and ensured a manager gets in touch with you as soon as possible to discuss your claim and facilitate the payout.
Kind regards
Old Mutual Complaints Management
We have escalated your case and ensured a manager gets in touch with you as soon as possible to discuss your claim and facilitate the payout.
Old Mutual's reply05 May 2025, 15:41
Official
Hello Carmen, we understand how important this is and are committed to resolving this issue promptly.
Kind regards
Old Mutual Complaints Management
We have escalated your case and ensured a manager gets in touch with you as soon as possible to discuss your claim and facilitate the payout.
Kind regards
Old Mutual Complaints Management
We have escalated your case and ensured a manager gets in touch with you as soon as possible to discuss your claim and facilitate the payout.
cH
carmen H's updateReviewer Update
05 May 2025, 15:56I have finally submitted my claim with the help of your assesors Carol-Ann Willemse .
My employer has also submitted there bit.
Now for the ASAP payout
My employer has also submitted there bit.
Now for the ASAP payout
cH
carmen H's update05 May 2025, 15:56
Reviewer Update
I have finally submitted my claim with the help of your assesors Carol-Ann Willemse .
My employer has also submitted there bit.
Now for the ASAP payout
My employer has also submitted there bit.
Now for the ASAP payout
cH
carmen H's updateReviewer Update
07 May 2025, 09:58Good morning Old Mutual.
I eventually got to submit my claim ,please escalate to your it team that there should not be a PO. Box field to complete if you already completed the field of residential address and ticked the box that the same would apply for the postal address.
Therefore I was inconvenienced as I had to do this 50 times until Carol-Ann advised I need to complete the PO. Box field even though I don't have a PO . Box Therefore I demand that my payout should be immediate based on this IT error or I need to be compensated Alternatively.
I eventually got to submit my claim ,please escalate to your it team that there should not be a PO. Box field to complete if you already completed the field of residential address and ticked the box that the same would apply for the postal address.
Therefore I was inconvenienced as I had to do this 50 times until Carol-Ann advised I need to complete the PO. Box field even though I don't have a PO . Box Therefore I demand that my payout should be immediate based on this IT error or I need to be compensated Alternatively.
cH
carmen H's update07 May 2025, 09:58
Reviewer Update
Good morning Old Mutual.
I eventually got to submit my claim ,please escalate to your it team that there should not be a PO. Box field to complete if you already completed the field of residential address and ticked the box that the same would apply for the postal address.
Therefore I was inconvenienced as I had to do this 50 times until Carol-Ann advised I need to complete the PO. Box field even though I don't have a PO . Box Therefore I demand that my payout should be immediate based on this IT error or I need to be compensated Alternatively.
I eventually got to submit my claim ,please escalate to your it team that there should not be a PO. Box field to complete if you already completed the field of residential address and ticked the box that the same would apply for the postal address.
Therefore I was inconvenienced as I had to do this 50 times until Carol-Ann advised I need to complete the PO. Box field even though I don't have a PO . Box Therefore I demand that my payout should be immediate based on this IT error or I need to be compensated Alternatively.
Old Mutual's replyOfficial
07 May 2025, 10:02Good day Carmen,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply07 May 2025, 10:02
Official
Good day Carmen,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
cH
carmen H's updateReviewer Update
08 May 2025, 12:32Good afternoon I am awaiting feedback via email .
Please nor something automated that I need to rate your service .
Please nor something automated that I need to rate your service .
cH
carmen H's update08 May 2025, 12:32
Reviewer Update
Good afternoon I am awaiting feedback via email .
Please nor something automated that I need to rate your service .
Please nor something automated that I need to rate your service .
Old Mutual's replyOfficial
08 May 2025, 12:36Hi Carmen, a member of our team has informed us that you have been contacted and that you have been able to conclude your online transaction.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply08 May 2025, 12:36
Official
Hi Carmen, a member of our team has informed us that you have been contacted and that you have been able to conclude your online transaction.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
cH
carmen H's updateReviewer Update
08 May 2025, 12:58That is correct did you not read my comment yesterday.
07 May 2025 at 09:58
07 May 2025 at 09:58Good morning Old Mutual.
I eventually got to submit my claim ,please escalate to your it team that there should not be a PO. Box field to complete if you already completed the field of residential address and ticked the box that the same would apply for the postal address.
Therefore I was inconvenienced as I had to do this 50 times until Carol-Ann advised I need to complete the PO. Box field even though I don't have a PO . Box Therefore I demand that my payout should be immediate based on this IT error or I need to be compensated Alternatively
07 May 2025 at 09:58
07 May 2025 at 09:58Good morning Old Mutual.
I eventually got to submit my claim ,please escalate to your it team that there should not be a PO. Box field to complete if you already completed the field of residential address and ticked the box that the same would apply for the postal address.
Therefore I was inconvenienced as I had to do this 50 times until Carol-Ann advised I need to complete the PO. Box field even though I don't have a PO . Box Therefore I demand that my payout should be immediate based on this IT error or I need to be compensated Alternatively
cH
carmen H's update08 May 2025, 12:58
Reviewer Update
That is correct did you not read my comment yesterday.
07 May 2025 at 09:58
07 May 2025 at 09:58Good morning Old Mutual.
I eventually got to submit my claim ,please escalate to your it team that there should not be a PO. Box field to complete if you already completed the field of residential address and ticked the box that the same would apply for the postal address.
Therefore I was inconvenienced as I had to do this 50 times until Carol-Ann advised I need to complete the PO. Box field even though I don't have a PO . Box Therefore I demand that my payout should be immediate based on this IT error or I need to be compensated Alternatively
07 May 2025 at 09:58
07 May 2025 at 09:58Good morning Old Mutual.
I eventually got to submit my claim ,please escalate to your it team that there should not be a PO. Box field to complete if you already completed the field of residential address and ticked the box that the same would apply for the postal address.
Therefore I was inconvenienced as I had to do this 50 times until Carol-Ann advised I need to complete the PO. Box field even though I don't have a PO . Box Therefore I demand that my payout should be immediate based on this IT error or I need to be compensated Alternatively
Old Mutual's replyOfficial
08 May 2025, 13:36Hi Carmen,
We can assure you that we are following up regarding this
We can assure you that we are following up regarding this
Old Mutual's reply08 May 2025, 13:36
Official
Hi Carmen,
We can assure you that we are following up regarding this
We can assure you that we are following up regarding this
cH
carmen H's updateReviewer Update
09 May 2025, 08:11Good morning Old Mutual
Please can you update on my payment as per my previous comment, I have inquired that payment should be immediate based on the inconvenience caused
Please can you update on my payment as per my previous comment, I have inquired that payment should be immediate based on the inconvenience caused
cH
carmen H's update09 May 2025, 08:11
Reviewer Update
Good morning Old Mutual
Please can you update on my payment as per my previous comment, I have inquired that payment should be immediate based on the inconvenience caused
Please can you update on my payment as per my previous comment, I have inquired that payment should be immediate based on the inconvenience caused
Old Mutual's replyOfficial
09 May 2025, 09:13Good Day Carmen H, we have reached out to the team, and they will be contacting you , to provide you with an update.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply09 May 2025, 09:13
Official
Good Day Carmen H, we have reached out to the team, and they will be contacting you , to provide you with an update.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
cH
carmen H's updateReviewer Update
09 May 2025, 11:36Please let me know about my payment and payout.
This is the information that I received from your sms option.
"No information available for this claim, please contact Old Mutual on ***."
This is the information that I received from your sms option.
"No information available for this claim, please contact Old Mutual on ***."
cH
carmen H's update09 May 2025, 11:36
Reviewer Update
Please let me know about my payment and payout.
This is the information that I received from your sms option.
"No information available for this claim, please contact Old Mutual on ***."
This is the information that I received from your sms option.
"No information available for this claim, please contact Old Mutual on ***."
Old Mutual's replyOfficial
09 May 2025, 11:43Good day Carmen,
Thank you. Our team will be in touch to assist you.
Thank you. Our team will be in touch to assist you.
Old Mutual's reply09 May 2025, 11:43
Official
Good day Carmen,
Thank you. Our team will be in touch to assist you.
Thank you. Our team will be in touch to assist you.
cH
carmen H's updateReviewer Update
09 May 2025, 13:45When is your team getting in touch .
I will advise an email response will be suitable.
I hope it's not another excuse
I will advise an email response will be suitable.
I hope it's not another excuse
cH
carmen H's update09 May 2025, 13:45
Reviewer Update
When is your team getting in touch .
I will advise an email response will be suitable.
I hope it's not another excuse
I will advise an email response will be suitable.
I hope it's not another excuse
Old Mutual's replyOfficial
09 May 2025, 14:25Good day Carmen,
This matter has been escalated to the relevant team and they will contact you, it could be in a form of an email as well.
Regards
Old Mutual Complaints Management
This matter has been escalated to the relevant team and they will contact you, it could be in a form of an email as well.
Regards
Old Mutual Complaints Management
Old Mutual's reply09 May 2025, 14:25
Official
Good day Carmen,
This matter has been escalated to the relevant team and they will contact you, it could be in a form of an email as well.
Regards
Old Mutual Complaints Management
This matter has been escalated to the relevant team and they will contact you, it could be in a form of an email as well.
Regards
Old Mutual Complaints Management
cH
carmen H's updateReviewer Update
12 May 2025, 10:17Good day
I am still waiting for an update and payout
I am still waiting for an update and payout
cH
carmen H's update12 May 2025, 10:17
Reviewer Update
Good day
I am still waiting for an update and payout
I am still waiting for an update and payout
Old Mutual's replyOfficial
12 May 2025, 10:22Good day Carmen,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply12 May 2025, 10:22
Official
Good day Carmen,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
cH
carmen H's updateReviewer Update
13 May 2025, 10:08Please can someone respond to my emails.
I have submitted my claim for a maximum cash payout I only received a part payment.
When does the balance get paid out
I have submitted my claim for a maximum cash payout I only received a part payment.
When does the balance get paid out
cH
carmen H's update13 May 2025, 10:08
Reviewer Update
Please can someone respond to my emails.
I have submitted my claim for a maximum cash payout I only received a part payment.
When does the balance get paid out
I have submitted my claim for a maximum cash payout I only received a part payment.
When does the balance get paid out
Old Mutual's replyOfficial
13 May 2025, 10:27Good day Carmen,
We see that an email was sent to you yesterday the 12/05/2025. Kindly refer to the email and liaise with the team assigned to assist you with your matter.
Regards
Old Mutual Complaints Management
We see that an email was sent to you yesterday the 12/05/2025. Kindly refer to the email and liaise with the team assigned to assist you with your matter.
Regards
Old Mutual Complaints Management
Old Mutual's reply13 May 2025, 10:27
Official
Good day Carmen,
We see that an email was sent to you yesterday the 12/05/2025. Kindly refer to the email and liaise with the team assigned to assist you with your matter.
Regards
Old Mutual Complaints Management
We see that an email was sent to you yesterday the 12/05/2025. Kindly refer to the email and liaise with the team assigned to assist you with your matter.
Regards
Old Mutual Complaints Management
cH
carmen H's updateReviewer Update
13 May 2025, 10:41Well you team is not responding to my email that I sent this morning
cH
carmen H's update13 May 2025, 10:41
Reviewer Update
Well you team is not responding to my email that I sent this morning
cH
carmen H's updateReviewer Update
15 May 2025, 08:17Good morning Old Mutual.
I am once again frustrated and angered by the process of my payments.
I have responded to your team member regarding this however I am receiving a contradicting respond.
Based on the inconvenience causes.
I have been promised by a senior manager in order to proceed the payout speedily this has not happened.
Please can someone respond to my email with accurate information does the balance get paid out within 48 hours or 30days.
I want a specific answer not your standard turn around time .
This is the most awful and useless customer service.
I am once again frustrated and angered by the process of my payments.
I have responded to your team member regarding this however I am receiving a contradicting respond.
Based on the inconvenience causes.
I have been promised by a senior manager in order to proceed the payout speedily this has not happened.
Please can someone respond to my email with accurate information does the balance get paid out within 48 hours or 30days.
I want a specific answer not your standard turn around time .
This is the most awful and useless customer service.
cH
carmen H's update15 May 2025, 08:17
Reviewer Update
Good morning Old Mutual.
I am once again frustrated and angered by the process of my payments.
I have responded to your team member regarding this however I am receiving a contradicting respond.
Based on the inconvenience causes.
I have been promised by a senior manager in order to proceed the payout speedily this has not happened.
Please can someone respond to my email with accurate information does the balance get paid out within 48 hours or 30days.
I want a specific answer not your standard turn around time .
This is the most awful and useless customer service.
I am once again frustrated and angered by the process of my payments.
I have responded to your team member regarding this however I am receiving a contradicting respond.
Based on the inconvenience causes.
I have been promised by a senior manager in order to proceed the payout speedily this has not happened.
Please can someone respond to my email with accurate information does the balance get paid out within 48 hours or 30days.
I want a specific answer not your standard turn around time .
This is the most awful and useless customer service.
Old Mutual's replyOfficial
15 May 2025, 09:18Good day, Carmen.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply15 May 2025, 09:18
Official
Good day, Carmen.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
cH
carmen H's updateReviewer Update
16 May 2025, 08:15I am still waiting for payment and a response I want my funds to be payed out today.
cH
carmen H's update16 May 2025, 08:15
Reviewer Update
I am still waiting for payment and a response I want my funds to be payed out today.
cH
carmen H's updateReviewer Update
16 May 2025, 10:01Still no response I have been calling to your Pinelands office experiencing high call volumes so an agent cannot assist me no communication once again via email ,I want my payout to be processed today as I have requested on numerous correspondence via this platform and email.
Next step is to take this to another level of social media if this is not processed.
Social media platforms will include Facebook, Twitter, Instagram and all online news channels
Next step is to take this to another level of social media if this is not processed.
Social media platforms will include Facebook, Twitter, Instagram and all online news channels
cH
carmen H's update16 May 2025, 10:01
Reviewer Update
Still no response I have been calling to your Pinelands office experiencing high call volumes so an agent cannot assist me no communication once again via email ,I want my payout to be processed today as I have requested on numerous correspondence via this platform and email.
Next step is to take this to another level of social media if this is not processed.
Social media platforms will include Facebook, Twitter, Instagram and all online news channels
Next step is to take this to another level of social media if this is not processed.
Social media platforms will include Facebook, Twitter, Instagram and all online news channels
Old Mutual's replyOfficial
16 May 2025, 10:12Good day, Carmen.
Thank you for your message. Please note that your concerns are currently being addressed, and the relevant team will provide feedback.
Kind regards,
Old Mutual Complaints Management
Thank you for your message. Please note that your concerns are currently being addressed, and the relevant team will provide feedback.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply16 May 2025, 10:12
Official
Good day, Carmen.
Thank you for your message. Please note that your concerns are currently being addressed, and the relevant team will provide feedback.
Kind regards,
Old Mutual Complaints Management
Thank you for your message. Please note that your concerns are currently being addressed, and the relevant team will provide feedback.
Kind regards,
Old Mutual Complaints Management
cH
carmen H's updateReviewer Update
16 May 2025, 11:31I am still awaiting feedback, what needs to be addressed, the calculations have been done ,tax directive etc,all that you need to do the payout
cH
carmen H's update16 May 2025, 11:31
Reviewer Update
I am still awaiting feedback, what needs to be addressed, the calculations have been done ,tax directive etc,all that you need to do the payout
Old Mutual's replyOfficial
16 May 2025, 15:44Good day Carmen,
Thank you for getting in touch. We’d like to assure you that your concerns have been noted and are currently receiving attention. The relevant team will be in contact with feedback as soon as possible.
Kind regards,
Old Mutual Complaints Management
Thank you for getting in touch. We’d like to assure you that your concerns have been noted and are currently receiving attention. The relevant team will be in contact with feedback as soon as possible.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply16 May 2025, 15:44
Official
Good day Carmen,
Thank you for getting in touch. We’d like to assure you that your concerns have been noted and are currently receiving attention. The relevant team will be in contact with feedback as soon as possible.
Kind regards,
Old Mutual Complaints Management
Thank you for getting in touch. We’d like to assure you that your concerns have been noted and are currently receiving attention. The relevant team will be in contact with feedback as soon as possible.
Kind regards,
Old Mutual Complaints Management
cH
carmen H's updateReviewer Update
16 May 2025, 16:22Your relevant team does not care and never gets in touch as per your numerous correspondence here.
cH
carmen H's update16 May 2025, 16:22
Reviewer Update
Your relevant team does not care and never gets in touch as per your numerous correspondence here.
Old Mutual's replyOfficial
16 May 2025, 19:27Good day Carmen H, your concerns are important to us, and we regret any impression that your complaint has been overlooked. Please be assured that your complaint is being escalated, and we will make it a priority to get back to you with an update.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply16 May 2025, 19:27
Official
Good day Carmen H, your concerns are important to us, and we regret any impression that your complaint has been overlooked. Please be assured that your complaint is being escalated, and we will make it a priority to get back to you with an update.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
cH
carmen H's updateReviewer Update
16 May 2025, 21:41Please be advised your agent at your Pinelands office Faiza Lakay confirmed telephonically that my claim is in the payment queue and I should receive payment by today.
Still no payment or any other email feedback
Still no payment or any other email feedback
cH
carmen H's update16 May 2025, 21:41
Reviewer Update
Please be advised your agent at your Pinelands office Faiza Lakay confirmed telephonically that my claim is in the payment queue and I should receive payment by today.
Still no payment or any other email feedback
Still no payment or any other email feedback
Old Mutual's replyOfficial
17 May 2025, 07:18Good day Carmen H, thank you for reaching out. We sincerely apologise for the delay. Your patience is appreciated, and we are committed to resolving this promptly. Please expect a follow-up soon.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply17 May 2025, 07:18
Official
Good day Carmen H, thank you for reaching out. We sincerely apologise for the delay. Your patience is appreciated, and we are committed to resolving this promptly. Please expect a follow-up soon.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
cH
carmen H's updateReviewer Update
17 May 2025, 09:59This is so ***********, I don't have anymore words to describe my disgust no one ever gets back to me you just say you going to follow up but never do .
Please advise where in the payment queue am I ,as your colleague confirmed that payment will be in my account yesterday and yet I sm still waiting
Please advise where in the payment queue am I ,as your colleague confirmed that payment will be in my account yesterday and yet I sm still waiting
cH
carmen H's update17 May 2025, 09:59
Reviewer Update
This is so ***********, I don't have anymore words to describe my disgust no one ever gets back to me you just say you going to follow up but never do .
Please advise where in the payment queue am I ,as your colleague confirmed that payment will be in my account yesterday and yet I sm still waiting
Please advise where in the payment queue am I ,as your colleague confirmed that payment will be in my account yesterday and yet I sm still waiting
cH
carmen H's updateReviewer Update
17 May 2025, 10:52CAN SOMEONE RESPOND
cH
carmen H's update17 May 2025, 10:52
Reviewer Update
CAN SOMEONE RESPOND
Old Mutual's replyOfficial
17 May 2025, 13:13Good Day, we can confirm that the team will reachout to you by Monday.
Old Mutual's reply17 May 2025, 13:13
Official
Good Day, we can confirm that the team will reachout to you by Monday.
Old Mutual's replyOfficial
17 May 2025, 13:13Good Day, we have responded to the previous message.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply17 May 2025, 13:13
Official
Good Day, we have responded to the previous message.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
cH
carmen H's updateReviewer Update
19 May 2025, 08:18Good morning
Please advise what is the excuse today for my payout after your colleague confirmed it will be paid out on Friday as it was in the payment queue.
Please advise what is the excuse today for my payout after your colleague confirmed it will be paid out on Friday as it was in the payment queue.
cH
carmen H's update19 May 2025, 08:18
Reviewer Update
Good morning
Please advise what is the excuse today for my payout after your colleague confirmed it will be paid out on Friday as it was in the payment queue.
Please advise what is the excuse today for my payout after your colleague confirmed it will be paid out on Friday as it was in the payment queue.
Old Mutual's replyOfficial
20 May 2025, 07:38Good day Carmen,
If the funds has been paid on Friday, it takes 2-3 business days for the funds to reflect in your account.
Kind regards,
Old Mutual Complaints Management
If the funds has been paid on Friday, it takes 2-3 business days for the funds to reflect in your account.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply20 May 2025, 07:38
Official
Good day Carmen,
If the funds has been paid on Friday, it takes 2-3 business days for the funds to reflect in your account.
Kind regards,
Old Mutual Complaints Management
If the funds has been paid on Friday, it takes 2-3 business days for the funds to reflect in your account.
Kind regards,
Old Mutual Complaints Management
cH
carmen H's updateReviewer Update
22 May 2025, 10:29Good day Old Mutual
I received communication on Monday from Iesa Cupido advising that the feedback that I received from Faiza Lakay last week Friday 16 May was false he then said I would receive my payment later the week most likely Thursday which is today no payment at all .he then called me saying that he never said that payment will be today he said he will give me feedback today.
This is obviously false.
Old Mutual I suggest that you make my payment and payout a priority today as this has caused tremendous damage to my personal financial state .
Iesa Cupido confirmed that I will receive feedback telephonically again today between 3.30pm and 4 pm
The feedback should be confirmation that my payment and payout is being processed IMMEDIATELY.
in order for me to fulfill my financial commitments as discussed previously
This situation is not based on your standard turn around times based on all the inconvenience and correspondence on this platform.
I have also sourced an email address from your much senior members within Old Mutual to convey all of my dissatisfaction.
Please send me the confirmation of payment and payout
I received communication on Monday from Iesa Cupido advising that the feedback that I received from Faiza Lakay last week Friday 16 May was false he then said I would receive my payment later the week most likely Thursday which is today no payment at all .he then called me saying that he never said that payment will be today he said he will give me feedback today.
This is obviously false.
Old Mutual I suggest that you make my payment and payout a priority today as this has caused tremendous damage to my personal financial state .
Iesa Cupido confirmed that I will receive feedback telephonically again today between 3.30pm and 4 pm
The feedback should be confirmation that my payment and payout is being processed IMMEDIATELY.
in order for me to fulfill my financial commitments as discussed previously
This situation is not based on your standard turn around times based on all the inconvenience and correspondence on this platform.
I have also sourced an email address from your much senior members within Old Mutual to convey all of my dissatisfaction.
Please send me the confirmation of payment and payout
cH
carmen H's update22 May 2025, 10:29
Reviewer Update
Good day Old Mutual
I received communication on Monday from Iesa Cupido advising that the feedback that I received from Faiza Lakay last week Friday 16 May was false he then said I would receive my payment later the week most likely Thursday which is today no payment at all .he then called me saying that he never said that payment will be today he said he will give me feedback today.
This is obviously false.
Old Mutual I suggest that you make my payment and payout a priority today as this has caused tremendous damage to my personal financial state .
Iesa Cupido confirmed that I will receive feedback telephonically again today between 3.30pm and 4 pm
The feedback should be confirmation that my payment and payout is being processed IMMEDIATELY.
in order for me to fulfill my financial commitments as discussed previously
This situation is not based on your standard turn around times based on all the inconvenience and correspondence on this platform.
I have also sourced an email address from your much senior members within Old Mutual to convey all of my dissatisfaction.
Please send me the confirmation of payment and payout
I received communication on Monday from Iesa Cupido advising that the feedback that I received from Faiza Lakay last week Friday 16 May was false he then said I would receive my payment later the week most likely Thursday which is today no payment at all .he then called me saying that he never said that payment will be today he said he will give me feedback today.
This is obviously false.
Old Mutual I suggest that you make my payment and payout a priority today as this has caused tremendous damage to my personal financial state .
Iesa Cupido confirmed that I will receive feedback telephonically again today between 3.30pm and 4 pm
The feedback should be confirmation that my payment and payout is being processed IMMEDIATELY.
in order for me to fulfill my financial commitments as discussed previously
This situation is not based on your standard turn around times based on all the inconvenience and correspondence on this platform.
I have also sourced an email address from your much senior members within Old Mutual to convey all of my dissatisfaction.
Please send me the confirmation of payment and payout
Old Mutual's replyOfficial
23 May 2025, 07:05Good day, Carmen.
Thank you for your message. Please note that your concerns are currently being addressed, and the relevant team will provide feedback.
Kind regards,
Old Mutual Complaints Management
Thank you for your message. Please note that your concerns are currently being addressed, and the relevant team will provide feedback.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply23 May 2025, 07:05
Official
Good day, Carmen.
Thank you for your message. Please note that your concerns are currently being addressed, and the relevant team will provide feedback.
Kind regards,
Old Mutual Complaints Management
Thank you for your message. Please note that your concerns are currently being addressed, and the relevant team will provide feedback.
Kind regards,
Old Mutual Complaints Management